Privacy Policy for New Day Health & Hormones

Effective Date: 09/10/2025

At New Day Health & Hormones, safeguarding your privacy and the confidentiality of your personal health information is our top priority. This Privacy Policy explains how we manage your personal data, your rights regarding this information, and our commitment to protecting your privacy in alignment with applicable laws and regulations.

1. Information We Collect

We collect personal information essential for delivering high-quality medical care and efficiently managing our healthcare operations. This may include:

• Identifying details such as your name, address, contact information, and health insurance details.
• Comprehensive medical history, including past and current health conditions.
• Records of the treatment and services you receive from us.
• Financial and payment information related to our services.

2. How We Use Your Information

The information we gather is used for various purposes, including:

• Providing, coordinating, and managing your healthcare and related services.
• Communicating with you about appointments, follow-ups, and updates on your treatment plan.
• Conducting administrative activities such as billing and insurance claims.
• Complying with legal and regulatory requirements, including reporting to public health authorities when necessary.

3. Data Security

We employ robust security measures to protect your personal information from unauthorized access, use, or disclosure. These measures include encryption, secure storage methods, and regular security audits. Access to your personal information is restricted to authorized personnel, who receive training on privacy practices.

4. Sharing of Information

New Day Health & Hormones is committed to ensuring your information is shared responsibly. We will not disclose your personal information to third parties without your explicit consent, except as required for your medical care or by law. Such circumstances may include:

• Coordination with other healthcare providers involved in your care.
• Legal and regulatory compliance, including mandatory reporting to health authorities.
• Engagement with service providers who assist us with healthcare operations, under strict confidentiality agreements.

5. Your Rights

You hold several rights regarding your personal health information, including:

• The right to access and review your personal health information.
• The right to request corrections of inaccurate or incomplete data.
• The right to withdraw consent for the use of your information, acknowledging this may impact the services we can provide.
• The right to lodge a complaint if you believe your privacy rights have been violated.

6. Changes to This Policy

We reserve the right to amend this Privacy Policy at any time to reflect changes in our practices or for legal and regulatory reasons. Updates will be communicated through our official channels, and the revised policy will be available on our website.

7. Communication Consent

You may opt out at any time from communication via text messages (SMS/MMS), emails, and phone calls. Phone calls and text messages are often utilized to confirm appointments, send reminders, update office hours or inform of cancellations, billing and payment reminders, or lab result notifications and call back requests. Standard text messaging and data rates from your mobile carrier may apply. Reply STOP to any message to opt-out of future text messages, or text HELP for support. Messaging frequency may vary. Your consent for SMS, phone calls or emails will not be shared with third parties or affiliates. Text messages are not a substitute for professional medical advice, diagnosis, or treatment. For emergencies, please call 911. SMS and Phone Call Consent Form

8. Contact Us

If you have questions, concerns, or would like to exercise your rights regarding this Privacy Policy, please contact us:

New Day Health & Hormones
Email: newdayhealthandhormones@gmail.com
Phone: (515) 666-4224